Terms and Conditions

General Terms and Conditions

 

I.Basic Provisions

1 These General Terms and Conditions of Business (hereinafter referred to as the "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code")
Infinite Hand,s.r.o.ID: 09503587Registered office: Rybná 716/24 Prague St. Město 11000 Contact details:E-mail: infinite.hand@seznam.czphone:602246069web:http://www.jtsfparts.com/(hereinafter referred to as "Seller")

2 These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside of his/her business activity as a consumer or within the scope of his/her business activity (hereinafter: "Buyer") through the web interface located on the website available at http://www.jtsfparts.com/ (hereinafter: "Online Shop").    

3 The provisions of the terms and conditions are an integral part of the purchase contract. Any deviating provisions in the Purchase Agreement shall prevail over the provisions of these Terms and Conditions.   

4 These terms and conditions and the contract of sale are concluded in English. 

 

II.Information on goods and prices   

1 Information about the goods, including the prices of the individual goods and their main characteristics, is given for each individual good in the online shop catalogue. The prices of the goods are inclusive of value added tax, all related charges and the cost of returning the goods if they cannot, by their nature, be returned by normal postal means. The prices of the goods remain valid for the period of time they are displayed in the online shop. This provision does not preclude the negotiation of a purchase contract on individually agreed terms.   

2 All presentation of goods in the catalogue of the online shop is for information purposes only and the seller is not obliged to conclude a purchase contract in respect of these goods.    

3 Information on the costs associated with the packaging and delivery of the goods is published in the online shop.   

4 Any discounts on the purchase price of the goods cannot be combined with each other unless the seller and the buyer agree otherwise. 

 

III.Order and conclusion of the purchase contract   

1 Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the buyer. These costs do not differ from the basic rate.   

2 The buyer orders the goods in the following ways:    - via his customer account if he has previously registered in the online shop,     - by filling in the order form without registration.     

3 When placing an order, the buyer selects the goods, the number of items, the method of payment and delivery.   

4 Before the order is shipped, the buyer is allowed to check and change the data he has entered in the order. The Buyer sends the order to the Seller by clicking on the FINISH ORDER button The information provided in the order is deemed correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these terms and conditions.   

5 Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the e-mail address provided by the Buyer when placing the order. This confirmation shall be deemed to constitute the conclusion of the contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded by the confirmation of the order by the Seller to the Buyer's e-mail address.    

6 In the event that any of the requirements stated in the order cannot be fulfilled, the Seller shall send an amended offer to the Buyer's e-mail address. The amended offer shall be deemed to be a new proposal for a purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance of this offer to the Seller at its e-mail address specified in these Terms and Conditions.    

7 All orders accepted by the Seller shall be binding. The Buyer may cancel an order until the Buyer has received notification of acceptance of the order by the Seller. The Buyer may cancel an order by telephoning the telephone number or email of the Seller set out in these Terms and Conditions.    

8 In the event that there is an obvious technical error on the part of the Seller in quoting the price of the goods in the online shop or during the ordering process, the Seller shall not be obliged to deliver the goods to the Buyer at such obviously incorrect price. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended offer to his e-mail address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by confirmation of receipt by the Buyer to the Seller's e-mail address.

 

IV.Customer account   

1 Upon registration of the Buyer in the online shop, the Buyer may access his customer account. From his customer account, the Buyer can order goods. The Buyer can also order goods without registration.    

2 When registering for a customer account and when ordering goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information provided in the user account whenever it changes. The information provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.   

3 Access to the customer account is secured by a username and password. The Buyer is obliged to maintain the confidentiality of the information necessary to access his customer account. The Seller shall not be liable for any misuse of the customer account by third parties.   

4 The Buyer is not entitled to allow third parties to use the customer account.   

5 The Seller may terminate the user account, in particular if the Buyer no longer uses his/her user account or if the Buyer breaches his/her obligations under the Purchase Agreement or these Terms and Conditions.   

6 The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the Seller's hardware and software equipment or necessary maintenance of hardware and software equipment of third parties.

 

V.Payment terms and delivery of goods   

1 The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the Purchase Agreement in the following ways:    - cashless by credit card,    - by wire transfer to the Seller's account via the GoPay payment gateway   

2 Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.   

3 In the case of payment in cash, the purchase price is payable on receipt of the goods.    

4 In the case of payment via a payment gateway, the buyer shall follow the instructions of the relevant electronic payment provider.   

5 In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.   

6 The Seller shall not require any advance payment or other similar payment from the Buyer. Payment of the purchase price before shipment of the goods is not a deposit.    

7 According to the Sales Records Act, the Seller is obliged to issue a receipt to the Buyer. At the same time, he is obliged to register the received sales with the tax authorities online, and in case of technical failure, within 48 hours at the latest.   

8 The goods are delivered to the buyer:    - to the address specified by the buyer in the order.   

9 The choice of delivery method is made during the ordering process.   

10 The cost of delivery of the goods, depending on the method of dispatch and collection, is specified in the buyer's order and in the seller's order confirmation. In the event that the method of delivery is agreed upon at the Buyer's specific request, the Buyer bears the risk and any additional costs associated with this method of delivery.   

11 If the Seller is obliged under the Purchase Contract to deliver the Goods to the place specified by the Buyer in the Purchase Order, the Buyer is obliged to take delivery of the Goods on delivery. In the event that for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer shall pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.   

12 On receipt of the goods from the carrier, the Buyer shall check the integrity of the packaging of the goods and in the event of any defects, notify the carrier immediately. In the event that the packaging is found to be damaged, indicating that the shipment has been tampered with, the Buyer may not accept the shipment from the carrier.   

13 The Seller shall issue a tax document - invoice to the Buyer. The tax document is sent to the buyer's e-mail address.   

14 The buyer acquires ownership of the goods by paying the full purchase price for the goods including delivery costs, but not before taking delivery of the goods.    

15 Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of acceptance of the goods or at the moment when the buyer was obliged to accept the goods but failed to do so in breach of the purchase contract.

 

VI.Withdrawal from the contract   

1 A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.   

2 The withdrawal period is 14 days     - from the date of receipt of the goods,    - from the date of receipt of the last delivery of the goods if the subject of the contract is several types of goods or the delivery of several parts,    - from the date of receipt of the first delivery of the goods if the subject of the contract is a regular recurring delivery of goods.   

3 The buyer may not, inter alia, withdraw from the contract of sale    - the provision of services if they have been performed with his prior express consent before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that he has no right to withdraw from the contract in such a case,    - the supply of goods or services the price of which depends on financial market fluctuations independent of the seller's will and which may occur during the withdrawal period,    - the delivery of alcoholic beverages which may be delivered after the expiry of the 30-day period and the price of which depends on financial market fluctuations independent of the seller's will,    - the delivery of goods which have been adapted to the purchaser's wishes or to his person,    - the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery,    - the delivery of goods in sealed packaging which have been removed from the packaging by the buyer and cannot be returned for hygiene reasons,    - the delivery of an audio or visual recording or a computer program if the original packaging has been damaged,    - the delivery of newspapers, periodicals or magazines,    - the supply of digital content, unless it has been supplied on a tangible medium and has been supplied with the prior express consent of the buyer before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that in such a case he has no right of withdrawal,    - in the other cases referred to in Article 1837 of the Civil Code.   

4 In order to comply with the withdrawal period, the buyer must send a statement of withdrawal within the withdrawal period.   

5 To withdraw from the purchase contract, the buyer may use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal form to the email or delivery address of the Seller set out in these Terms and Conditions. The Seller shall acknowledge receipt of the form to the Buyer without delay.   

6 The Buyer who has withdrawn from the Contract shall return the Goods to the Seller within 14 days of withdrawal. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.   

7 If the Buyer withdraws from the contract, the Seller shall reimburse the Buyer immediately, but no later than 14 days after withdrawal, all monies, including delivery costs, received from the Buyer in the same manner. The seller shall only return the funds received to the buyer in another way if the buyer agrees to this and if no additional costs are incurred.   

8 If the buyer has chosen a method of delivery other than the cheapest method of delivery offered by the seller, the seller shall refund to the buyer the cost of delivery of the goods in an amount equivalent to the cheapest method of delivery offered.   

9 If the buyer withdraws from the contract of sale, the seller is not obliged to return the funds received to the buyer before the buyer has handed over the goods to the seller or proved that he has dispatched the goods to the seller.   

10 The Buyer must return the Goods to the Seller undamaged, unworn and unsoiled and, if possible, in their original packaging. The Seller is entitled to unilaterally set off any claim for compensation for damage to the goods against the Buyer's claim for a refund of the purchase price.   

11 The Seller is entitled to withdraw from the Purchase Contract on the grounds of out of stock, unavailability of the goods or when the manufacturer, importer or supplier of the goods has discontinued production or importation of the goods. The Seller shall promptly inform the Buyer via the email address specified in the order and shall refund all monies, including delivery costs, received from the Buyer under the contract within 14 days of notification of withdrawal from the contract in the same manner or in the manner specified by the Buyer, as the case may be. 

 

VII.Rights arising from defective performance   

1 The seller is liable to the buyer that the goods are free from defects on receipt. In particular, the seller shall be liable to the buyer that at the time the buyer took over the goods    - the goods have the characteristics agreed between the parties and, in the absence of agreement, have the characteristics described by the seller or the manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,    - the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,    - the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,    - the goods are in the appropriate quantity, measure or weight; and    - the goods comply with the requirements of the legislation.   

2 The seller has obligations for defective performance at least to the extent that the manufacturer's obligations for defective performance continue. The buyer is otherwise entitled to exercise the right of defect which arises in consumer goods within twenty-four months of receipt.    

3 If the period of time for which the goods may be used is indicated on the goods sold, on their packaging, in the instructions accompanying the goods or in advertising in accordance with other legal provisions, the provisions on the guarantee of quality shall apply. By guaranteeing the quality, the seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a certain period of time. If the buyer has rightly accused the seller of a defect in the goods, the period for exercising rights under the defective performance and the warranty period shall not run for the period during which the buyer cannot use the defective goods.    

4 The provisions referred to in the preceding paragraph of the terms and conditions shall not apply in the case of goods sold at a lower price to a defect for which the lower price was agreed, to wear and tear caused by normal use of the goods, or in the case of second-hand goods to a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or if this is apparent from the nature of the goods. The buyer is not entitled to the right of defective performance if he knew before taking over the goods that they were defective or if the buyer himself caused the defect.   

5 In the event of a defect, the buyer may submit a claim to the seller and demand    - replacement with new goods,    - repair of the goods,    - a reasonable discount on the purchase price,     - withdrawal from the contract.   

6 The buyer has the right to withdraw from the contract,     - if the goods have a material defect,     - if he cannot use the goods properly because of the recurrence of the defect or defects after repair,     - in the event of multiple defects in the goods.   

7 A material breach of contract is one which the party in breach of contract knew or ought to have known at the time of the conclusion of the contract that the other party would not have concluded the contract if he had foreseen the breach.    

8 In the case of a defect which is an insubstantial breach of contract (regardless of whether the defect is remediable or irremediable), the buyer is entitled to have the defect remedied or to a reasonable reduction in the purchase price.    

9 If a repairable defect has occurred repeatedly after repair (usually the third claim for the same defect or the fourth for different defects) or the goods have a greater number of defects (usually at least three defects at the same time), the buyer has the right to claim a discount on the purchase price, to replace the goods or to withdraw from the contract.   

10 When making a claim, the buyer is obliged to tell the seller which right he has chosen. A change of choice without the seller's consent is only possible if the buyer has requested the repair of a defect that proves to be irremediable. If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.    

11 If repair or replacement of the goods is not possible, the buyer may demand a full refund of the purchase price upon withdrawal from the contract.    

12 If the seller proves that the buyer knew of the defect in the goods before acceptance or caused it himself, the seller is not obliged to satisfy the buyer's claim.    

13 The buyer cannot claim for discounted goods for the reason for which the goods are discounted.   

14 The Seller is obliged to accept the claim at any premises where the claim can be accepted, including, where applicable, at the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the claim and what method of settlement the Buyer requires, as well as confirmation of the date and method of settlement of the claim, including confirmation of the repair and the duration of the repair, or written justification for the rejection of the claim.   

15 The Seller or an employee authorised by the Seller shall decide on the complaint immediately or, in complex cases, within three working days. This time limit shall not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be settled without delay, at the latest within 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The expiry of this period in vain shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the Buyer's expression of will (exercise of the right from defective performance) reaches the Seller is considered the moment of claiming.   

16 The Seller shall inform the Buyer in writing of the outcome of the claim.    

17 The buyer is not entitled to the right of defective performance if the buyer knew before taking over the item that the item was defective or if the buyer caused the defect.   

18 In the case of a justified claim, the buyer is entitled to compensation for the reasonable costs incurred in connection with the claim. The buyer may claim this right from the seller within one month after the expiry of the warranty period, otherwise the court may not grant it.   

19 The buyer has the choice of the method of claim.   

20 The rights and obligations of the contracting parties with regard to rights arising from defective performance shall be governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll. on Consumer Protection.

 

VIII.Delivery   

1 The Parties may deliver all written correspondence to each other by electronic mail.    

2 The Buyer shall deliver correspondence to the Seller at the e-mail address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or in the order. 

 

IX.Personal data   

1 All information provided by the Buyer when dealing with the Seller is confidential and will be treated as such. Unless the Buyer gives the Seller written permission, the Seller will not use the Buyer's data in any way other than for the purpose of performance under the contract, except for the email address to which commercial communications may be sent, as this is permitted by law, unless expressly refused. These communications may only relate to similar or related goods and may be opted out of at any time by simple means (by sending a letter, email or clicking on a link in a commercial communication). The e-mail address will be kept for this purpose for 3 years after the last contract between the parties has been concluded.    

2 For more detailed information on data protection, please refer to the Privacy Policy http://www.jtsfparts.com/podminky-ochrany-osobnich-udaju/

 

IX.Out-of-court dispute resolution   

1 The Czech Trade Inspection Authority (Česká obchodní inspekce) with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.   

2 The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).   

3 The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out by the competent trade authority within its competence. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, within a defined scope.

 

X.Final provisions   

1 All agreements between the Seller and the Buyer shall be governed by the law of the Czech Republic. If the relationship established by the Purchase Contract contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the rights of the consumer under generally binding legislation.   

2 The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.   

3 All rights to the Seller's website, in particular the copyrights to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.   

4 The Seller shall not be liable for errors resulting from third party interference with the online shop or from its use contrary to its intended purpose. The Buyer shall not use any procedures in the use of the online shop that could have a negative effect on its operation and shall not carry out any activity that could enable him or third parties to interfere with or make unauthorised use of the software or other components that make up the online shop and use the online shop or its parts or software in a way that would be contrary to its purpose or intent.    

5 The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code.   

6 The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.   

7 The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.   

8 A sample withdrawal form is attached to the terms and conditions.

These terms and conditions shall take effect on the date on which the customer has purchased our goods from us.